Returns & Exchanges

At ModdedZone, we stand behind our custom gaming hardware and offer a 14-day return window for items in original condition. We aim to ensure every gamer is satisfied with their setup, providing streamlined support for all returns and technical exchanges.

1

Initiate Your Request

Contact our support team through our help portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your controller or accessory in its original ModdedZone packaging, including all cables, manuals, and custom components provided.

3

Ship to ModdedZone

Affix your prepaid shipping label to the box and drop it off at the designated carrier location, ensuring the RMA number is clearly visible on the exterior.

4

Inspection and Refund

Once our technicians verify the hardware and custom modifications, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing